HOW THE SCAM WORKS
You get a call from someone claiming to be with Tech Support from a well-known software company such as Microsoft. They may know your name and other personal information, which they get from the phone directory. They may even guess what computer operating system you’re using.
The caller tells you that your computer is sending them error messages and they’ve detected a virus on it. They say only a Tech Support employee can remove the virus, but first you need to grant them access to your computer.
If you give the OK, they will run a scan and point out the virus – but in fact they are the ones that have just installed a virus once you granted them access.
THEY WILL THEN OFFER TO REMOVE THE VIRUS FOR A FEE AND ASK FOR YOUR CREDIT CARD INFORMATION
HOW TO AVOID THIS SCAM
– Never give control of your computer to a 3rd party
unless you can confirm it’s legitimate
– Never provide your credit card or bank info to anyone
claiming to be from Tech Support
– Take the caller’s information and report it to
the local authorities or the FTC (link)
IF YOU DID ALLOW A CALLER ACCESS
Change all your passwords, run a virus scan and consider placing a fraud alert on your credit report if you shared financial information with them